Frequently Asked Questions
I made an appointment online, what happens next?
Your therapist will accept or decline the appointment and then will send you some electronic paperwork (to your email) from Simple Practice. Once you complete the paperwork, we will verify your insurance, and the appointment will be verified!
How soon can I get an appointment?
Appointment availability varies depending on the therapist, location, insurance plan, and whether you're seeking in-person or online therapy. If you need an urgent (same-day) appointment, please call (513)999-5506 and let us know!
Because we have multiple therapists throughout Cincinnati and offer telehealth across Ohio, we're often able to schedule new clients sooner than practices with only one or two clinicians. Many new clients can be seen within a few days.
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Our administrative team will help match you with the first available therapist who meets your preferences for specialty, insurance, appointment time, and location.
Do you accept insurance? Do you acccept Mediciad?
Yes! We believe in reducing barriers to treatment and want to ensure that all people can access services with high-quality prescriptions!
What insurance plans are accepted?
Inclusive Counseling accepts the following insurances (not every therapist takes every insurance, the insurances accepted by each therapist is listed on their page):
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Private Pay Rates between $55 - $175/session
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Aetna
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Allied Benefits - some providers
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Ambetter
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Anthem/Blue Cross Blue Shield (NOT Bon Secour Mercy Plan or Blue HPN)
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Anthem Federal
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Anthem Medicaid
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Amerihealth Caritas Medicaid
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Assurant Health
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Buckeye
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Caresource (both Medicaid and Marketplace)
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Cigna - some providers
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Custom Design Benefits
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Humana Healthy Horizons Medicaid
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First Health Networks
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GEHA
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Gravie
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MedBen
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Medical Mutual
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Meritan
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Ohio Rise
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Optum
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Oscar
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Sana Benefits
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Standard Ohio Medicaid
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Student Resources
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Surest
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United Behavioral Health
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UHC Community Plan
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United Healthcare
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UHC Shared Services
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United Medical Resources
Insurances we DO NOT accept:
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Medicare of any type
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Tricare
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OSU Plans
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Ohio Healthy
What are the self-pay rates?
Intake Session - generally 50 minutes (CPT Code 90791) $190 for independently licensed therapist (LISW, LPCC, IMFT) and $145 for dependently licensed therapist (LPC, LSW, MFT), $55 for interns (MFT Trainee, Counselor Trainee or Social Work Trainee)
Individual Psychotherapy, 53 - 60-minute session (CPT Code 90837) $175 for independently licensed therapist (LISW, LPCC, IMFT) and $135 for dependently licensed therapist (LPC, LSW, MFT), $55 for interns (MFT Trainee, Counselor Trainee or Social Work Trainee)
Individual Psychotherapy, 38 - 52-minute session (CPT Code 90834) $145 for independently licensed therapist (LISW, LPCC, IMFT) and $120 for dependently licensed therapist (LPC, LSW, MFT), $55 for interns (MFT Trainee, Counselor Trainee or Social Work Trainee)
Individual Psychotherapy, 16-37-minute session (CPT Code 90832) $110 for independently licensed therapist (LISW, LPCC, IMFT) and $90 for dependently licensed therapist (LPC, LSW, MFT), $55 for interns (MFT Trainee, Counselor Trainee or Social Work Trainee)
Due to insurance billing code and their definitions, family therapy and couples counseling/marital therapy (CPT Code 90847/90846) may or may not be covered by insurance. The self-pay rates are: $175 for independently licensed therapist (LISW, LPCC, IMFT) and $135 for dependently licensed therapist (LPC, LSW, MFT), $55 for interns (MFT Trainee, Counselor Trainee or Social Work Trainee). Insurance requires us to identify one person as the patient, diagnose them with a mental health disorder, and then only document what is being done to treat that person via couples work. If the couples work (treatment plan and all documentation) is not related to the reduction of the identified client's symptoms/diagnosis, then it is not likely insurance billable. If the couple does not want to make one person the identified problem, they can opt out of using their insurance and must sign both a Good Faith Estimate and an insurance opt out form.
Immigration Evaluations - These are self-pay only at a rate of $950 per evaluation, plus the cost of an interpreter if needed. You can expect two meetings (virtual or in person) that will last between 1-2 hours, the report is generally 20-25 pages long and will be available within 4 weeks.
Group Therapy - $60/session
Are there additional fees?
Crisis or non-emergent phone call: $50 per 15 minutes
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Late Cancel/No-Show Fee: $100
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Written reports, letters, forms, or documentation which includes communication (phone, text, email, letters): $50 per 15 minutes
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Court appearance (including travel) and any court preparation: $50 per 15 minutes, with $750 retainer due 10 business days before the hearing
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Bounced check or insufficient funds fee: $25
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Records request fee: $1.00 per page for the first 10 pages; $0.75 per page for pages 11-50; and $0.25 per page for pages 51 and higher.
How will I know if the therapist is the right fit for me or my child?
Finding the right therapist is one of the most important parts of successful counseling. Research consistently shows that a strong therapeutic relationship is one of the biggest predictors of positive outcomes in therapy.
Your first therapy appointment is an opportunity for both you and your therapist to determine whether you're a good fit. During this session, you'll discuss what brings you to counseling, your goals, and ask any questions you have about the therapist's approach and experience.
At Inclusive Counseling, we understand that not every therapist is the right fit for every person—and that's okay. If it seems another clinician would better meet your needs, we'll gladly help you transfer to another therapist within our practice or provide referrals to trusted providers in the Cincinnati area. We want you or your child to receive the best care possible, even if that means connecting you with someone else.
How do I know if I need therapy?
Many people wonder whether their concerns are "serious enough" for therapy. The truth is that you don't need to be in crisis to benefit from counseling.
Therapy can help if you're experiencing anxiety, depression, stress, relationship difficulties, trauma, grief, life transitions, parenting challenges, chronic illness, low self-esteem, or simply feeling overwhelmed or stuck. Many people also attend therapy for personal growth, improved communication, emotional wellness, or learning healthier coping skills.
Whether you're looking for therapy for yourself, your child, your teen, or your relationship, seeking support early can often prevent concerns from becoming more overwhelming over time.
What should I expect at my first therapy appointment?
Your first therapy session is an opportunity for your therapist to get to know you and understand what brings you to counseling.
During the appointment, you'll discuss your current concerns, personal history, strengths, goals for therapy, and any questions you may have about the counseling process. Together, you'll begin developing a plan that reflects your individual needs and what you hope to accomplish.
You don't need to prepare anything special or worry about saying the "right" thing. Your therapist's goal is to create a welcoming, nonjudgmental environment where you can feel comfortable sharing at your own pace.
Many clients leave their first appointment feeling relieved to have taken the first step toward improving their mental health.
How often should I go to therapy?
The frequency of therapy depends on your goals, symptoms, and personal circumstances.
Many new clients begin with weekly counseling sessions to build momentum and establish a strong therapeutic relationship. As progress is made, appointments may transition to every other week or monthly maintenance sessions.
Some clients attend therapy for a specific short-term concern, while others choose ongoing counseling for continued personal growth, chronic mental health conditions, or long-term support.
Your therapist will work with you to develop a schedule that best supports your goals and can adjust it as your needs change.
What ages do you work with?
Inclusive Counseling provides therapy for children ages 3 and older, adolescents, teens, adults, couples/throuples, and families of all types throughout the greater Cincinnati area and via online therapy across Ohio. Because each therapist has unique training and experience, the ages they work with vary. Some clinicians specialize in young children using play-based approaches, while others focus on teenagers, adults, couples, or families.
When you contact our office, we'll learn more about your needs and match you with a therapist whose experience aligns with your age, concerns, and treatment goals.
What issues do your therapists treat?
Our therapists provide counseling for a wide variety of mental health concerns and life challenges. While each clinician has their own specialties, our practice commonly helps clients with:
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Anxiety and panic disorders
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Depression and mood disorders
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Trauma and PTSD
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Stress and burnout
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ADHD and executive functioning challenges
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Autism and neurodivergence
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Obsessive-Compulsive Disorder (OCD)
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Relationship and family concerns
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Couples counseling
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Grief and loss
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Chronic illness and disability adjustment
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LGBTQ+ affirming care
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Gender identity and sexuality
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Self-esteem and confidence
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Life transitions
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Parenting challenges
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Behavioral concerns in children
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Emotional regulation
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Disordered eating and body image concerns as they relate to mental health
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Women's mental health
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Men's mental health
If you're unsure whether your concern is something we treat, please reach out. We'll help determine whether one of our therapists is a good fit or assist you in finding the right provider.
Can I switch therapists if it's not a good fit?
Absolutely - Finding the right therapist is an important part of successful counseling, and it's completely normal if the first therapist you meet isn't the best fit.
If you'd like to work with someone else, simply let us know. You can either tell your therapist, or email carecoordinator@inclusivecounselign.net and we'll get you connected to someone different. We'll help you transition to another therapist within Inclusive Counseling whenever possible. If we don't have the right clinician for your needs, we're happy to provide referrals to trusted providers in the Cincinnati area.
Our priority is making sure you receive care from someone you feel comfortable with.
Do you offer online therapy or in-person counseling?
Yes! Inclusive Counseling offers both in-person therapy and secure online therapy (telehealth).
Our counseling offices are conveniently located throughout the greater Cincinnati area, including Blue Ash, Anderson Township, and Springdale/Tri-County, making it easy to find a therapist near you.
We also provide virtual therapy throughout Ohio, allowing clients to meet with their therapist from the comfort of home. Some of our clinicians are additionally licensed to provide telehealth services to clients located in Kentucky.
Because of state licensing laws, you must be physically located in the state where your therapist is licensed at the time of your appointment, even when attending virtually.
How long are therapy sessions?
Most individual therapy appointments last between 45 and 57 minutes.
The exact length may vary depending on your treatment plan, insurance requirements, and the type of appointment being provided. Your therapist will discuss the most appropriate appointment length based on your individual needs.
Does Inclusive Counseling follow the No Surprises Act?
Yes.
Inclusive Counseling fully complies with the federal No Surprises Act.
Before beginning services, you'll receive information about your financial rights and responsibilities, including a Good Faith Estimate for clients who are uninsured or choosing to self-pay. This estimate outlines the expected cost of therapy services for the upcoming year.
If your treatment plan changes, or you would like an updated estimate at any time, we're happy to provide one upon request.
Does Inclusive Counseling have psychiatrists or medication providers?
While Inclusive Counseling focuses on psychotherapy and counseling services, we work closely with many trusted psychiatrists, psychiatric nurse practitioners, primary care physicians, and other healthcare professionals throughout the Cincinnati area.
If medication management, psychological testing, intensive treatment, or other specialized services become appropriate, we're happy to help connect you with providers who best meet your needs while continuing to coordinate your care whenever possible.
We also maintain a list of crisis resources and emergency mental health services for clients who need immediate assistance.
What if I love my therapist and want to support Inclusive Counseling?
The greatest compliment we can receive is hearing that therapy has made a positive difference in your life.
If you've had a great experience with Inclusive Counseling, you can support our practice by:
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Leaving a Google Review
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Sharing your experience on your insurance company's provider directory (if available)
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Recommending Inclusive Counseling to friends, family members, or healthcare providers who may be looking for a therapist in the Cincinnati area
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Emailing our administrative team at info@inclusivecounseling.net if you'd like your testimonial considered for your therapist's biography page (with your permission)
Your feedback helps others who are searching for counseling in Cincinnati feel more confident about reaching out for support.
What is your contact information:
Our general email is carecoordinator@inclusivecounseling.net
Our billing email is billing@inclusivecounseling.net
You can call or text us at: 513-999-5506
You can fax us at: 513-909-2610
What should I do if I feel my therapist has been unethical?
Although clients are encouraged to discuss any concerns directly with their therapist or alert the administrative team at info@inclusivecounseling.net), you may also file a complaint against your therapist if you feel they have violated their professional ethics set forth by the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board or the Kentucky Board of Social Work
Ohio Counselor and Social Worker Board
77 S High St Ste 16
Columbus, OH 43215
(614) 466-0912
Kentucky Board of Social Work
125 Holmes St
Frankfort, KY 40601
(502) 564-2350